Return Policy

Small quantities are considered prototype quantities and cannot be returned since the cost of re-inspecting and handling them is generally higher than the value of the parts. Larger quantities may not be returnable depending on the ability to re-sell these parts within a reasonable time period. Special runs are not returnable.

All returns must be authorized and a Authorization Number is required. Please contact our Customer Service at service@glassline.com or by phone at 419-666-5942. Unauthorized returns will be returned at customer's expense.

All authorized returns must be in their original packaging and labeling to insure lot control integrity. Parts cannot be altered or used in any fashion. Parts from separate lots cannot be mixed.

A restocking fee will be charged to authorized returns. Additional charges may be required for re-inspection, cleaning and repackaging. Credit for damaged parts will not be issued. All returns will be shipped to Glassline pre-paid by sender. Actual credit issued will be for the quantity of acceptable parts at the original piece price, less the restocking charge, less the original freight and any other charges that are necessary to return the parts to a saleable condition.

Repair Policy

There will be a nominal charge for the repair assessment. Items sent for repair should be accompanied with proper documentation including

Customer name and address
Part numbers, description and quantities
the work requested to be done

Glassline will review the repair requirement, and quote the cost of repairs. A purchase order is required to make said repairs.

In the event the item is un-repairable, Glassline will quote the cost of a new, or used, replacement.